SMS Terms & Consent
Last updated: October 7, 2026
Who we are
Rivet is construction management software for contractors, operated by Rivet at getrivet.io. Contractors use Rivet to manage estimates, crew schedules, safety certifications, and tools. Text messaging is used only to notify people about work they are already involved in — it is never used for marketing, promotions, or advertising, and we never sell or share phone numbers with third parties for their own marketing.
How consent is obtained
Rivet texts a number about alerts only after the person who holds it has confirmed.
Alert texts (certification reminders, crew schedules, tool alerts): two steps
First, the number is given to Rivet: you enter your own number in your Rivet profile and tick the consent box, or someone at your own company adds it (an administrator, project manager or dispatcher for the crew roster; an administrator for tool alerts, which go to the company's notification number) and confirms on screen that you agreed to be texted. Second, Rivet texts that number asking you to reply YES. Alert texts begin only after you reply YES within 14 days, and only for the company (or your own account) that asked: a YES answers the most recent request, and each company asks separately. If you never reply, or you reply STOP, none are sent.
Invitations and codes
An administrator at your own company, or at a safety consulting firm your company works with in Rivet, may text you an invitation with a join code, using a number you gave as your work contact. Before sending, the administrator must tick a box confirming you agreed to be texted, and the invitation is texted again only if an administrator resends it. A verification code is sent only when you ask for one in your own account. Neither is an alert text.
What we send
These are the only categories of message Rivet sends, with real examples of each.
Organization invitations
- Who receives it:
- A new team member invited by an administrator at their own company, or at a safety consulting firm their company works with in Rivet
- Frequency:
- One message per invitation, and one more each time an administrator resends it
Lloyd Aubry Co., INC invited you to Rivet. Code: 4821. Join at https://getrivet.io/join?code=4821 Reply STOP to opt out.
Phone verification codes
- Who receives it:
- A signed-in user who asked to verify their phone number
- Frequency:
- Only when the user requests a code
Your Rivet verification code is 123456. It expires in 10 minutes. Reply STOP to opt out.
Certification expiration alerts
- Who receives it:
- Workers whose safety certifications are expiring, and their administrators
- Frequency:
- At most one digest per day, only when something is expiring
RivetSAFE: Your OSHA 30 certification expires in 14 days. Renew at getrivet.io/safety/certifications Reply STOP to opt out.
Crew schedule notifications
- Who receives it:
- Crew members assigned to a published project schedule
- Frequency:
- One message per schedule publish affecting that worker
Warehouse Retrofit Dates: Tue 8/4, Wed 8/5 Start: 7:00 AM Where: 1200 Industrial Way — RivetCREW Reply STOP to opt out.
Tool and maintenance reminders
- Who receives it:
- The notification phone number an organization enters in its own settings
- Frequency:
- At most one message per day, only when a tool is overdue or due for service
RivetGEAR: 3 tools overdue for return. View at getrivet.io/gear/tools Reply STOP to opt out.
Text-alert confirmation
- Who receives it:
- A person whose number was just added for alerts, by themself or by an administrator, project manager or dispatcher at their company
- Frequency:
- Up to three messages for each company that asks, and three when a person asks for their own number; never more than one a day from each
Rivet: Acme Co. wants to text you work alerts. Reply YES to confirm. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out. getrivet.io/sms
Rivet: Reply YES to get text alerts about your certifications. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out. getrivet.io/sms
Message frequency
Message frequency varies and depends entirely on your work activity. Most recipients receive fewer than five messages per month. Rivet does not send recurring scheduled messages, newsletters, or campaigns — every message is triggered by a specific event such as an invitation, a schedule being published, or a certification approaching its expiration date.
Cost
Rivet does not charge you for text messages. Message and data rates may apply depending on your mobile carrier and plan.
How to opt out — STOP
Reply STOP to any message from Rivet to stop all further messages to that number. You will receive a single confirmation that you have been unsubscribed, and nothing after that. Opting out is immediate and permanent for that number until you opt back in.
Reply START to resume messages if you opted out and change your mind. RivetGEAR administrators can also switch the company's notification texts off in RivetGEAR settings.
How to get help — HELP
Reply HELP to any message for support information, or contact us any time at support@getrivet.io. You can also reach us through the contact page.
Carriers
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier's network availability.
Privacy
Phone numbers collected for SMS are used only to deliver the messages described on this page. They are not sold, rented, or shared with third parties for marketing purposes. Messages are delivered through our messaging provider solely for the purpose of transmitting them. See our Privacy Policy and Terms of Service for full details.